Frequently Asked Questions

Theater Supporters is a smart platform built specifically for school music programs. Band, choir, orchestra—we’ve got you. We make it easier to drive support and simplify outreach using modern tools like student-powered engagement, concert-day promotion, sponsor visibility, and custom merch. No more selling candles or chasing checks.

Because we actually get it. This isn’t a generic tool you’re trying to adapt to school music. It was built by someone who’s been deep in the trenches—who knew there had to be a better, easier way to power student programs without added stress.

All of them. Directors use it to streamline their workflow. Boosters get organized and stay on the same page. Parents love that it’s simple and effective. Anyone supporting the program can benefit from using it.

It’s for all school music groups—concert bands, marching bands, choirs, orchestras, jazz ensembles, and more. If your students are performing music, this platform is built for your needs.

There’s no cost to get started. A small percentage from each transaction helps cover secure payment processing and platform services. No subscriptions. No surprise fees. Your program keeps the majority of every transaction.

Click “Get Started” on our website or reach out to our team. We’ll guide you through a quick, supported setup tailored to your school’s program.

Each student gets a personalized outreach page automatically created by the system. Parents or students can customize it with a photo, their instrument, and a personal message about what music means to them. The core of the outreach is the contact list—families enter names, emails, or phone numbers of people who might want to support the student’s journey. The system then sends smart, automated messages with the student’s unique link. Everything is tracked and organized.

No. You can launch with just your ensemble names. Student names are entirely optional and only needed if you want them displayed in your concert program. Students still get their own pages even without uploading names.

We recommend running for about 4 weeks. That gives enough time for outreach messages to reach your extended community while keeping the energy focused and productive.

Each student has a unique link. When someone engages through their page—such as offering support or interacting with the content—it’s credited to that student. The dashboard lets you view results by student and by ensemble in real time.

Yes, and most families do. Personalizing with a photo, instrument, and short message adds heart to each page. That personal touch improves connection and results.

Definitely. Most schools start with one student-powered outreach early in the year, and later use concert-based or sponsor-based tools throughout the season.

No problem. The platform handles outreach automatically. Parents can submit the contact list on the student’s behalf and the system takes care of the messaging—no social media or email access needed from the student.

You don’t have to lift a finger. We provide the tools to engage local businesses—offering them visibility in your digital concert program, online pages, and other media. Our system automates logo collection, recognition setup, and sponsor placement. You focus on the music, and we handle the logistics behind the scenes.

Nope. You get a unique sponsor link to share with your network, and we take it from there. You’ll be notified when a business signs up, and their logo will be added automatically to your materials. No chasing anyone or organizing manual shout-outs.

We use a proven structure that works well for most schools—but yes, we can absolutely tweak the levels, naming, or visibility options to match your needs. Most groups stick with the presets to keep things simple and hassle-free.

Sponsor logos are automatically featured in all the right places—on your program pages, inside the digital concert program, and even in printable signs, slideshows, or social graphics. We handle the formatting so everything looks polished, professional, and ready to showcase.

It’s a beautiful, mobile-friendly version of your concert program that works on any phone. It includes the performance lineup, ensemble descriptions, student names (if you choose), sponsor logos, and optional support links. Families can view it before, during, or after the event. It replaces printed handouts—saving paper while creating a more interactive, accessible experience.

We generate a unique QR code for each concert’s digital program. You can print it on signage, place it at the entrance, or display it on a screen. A quick scan takes them directly to that night’s program where they can follow along, view sponsor content, and explore ways to support your group.

You can, but we recommend going fully digital. It reduces printing costs, lets you make real-time updates, and makes it easier to share sponsor info, store links, and online engagement options—things that static paper can’t do.

Yes. You can sell digital tickets for a set price or offer RSVP-based entry. Tickets are delivered instantly and can be scanned at the door. It’s a streamlined way to manage attendance and offer flexible pricing models.

Absolutely. Every digital program includes a clear call-to-action button, sponsor shout-outs, and optional links to your merch store, Amazon supply list, or support campaign pages. It’s more than a program—it’s a fully integrated engagement tool.

Yes—and we set it all up for you. Every program gets a custom merch store by default, preloaded with items like shirts, hoodies, and gear designed for your ensembles. All items are printed and shipped on demand, which means no upfront costs, no inventory to manage, and no more boxes piling up in the band room.

Absolutely. Need gear for a festival, trip, senior night, or a specific ensemble? Just let us know. You’ll work with a Theater Supporters specialist who will help create what you need. You don’t have to worry about uploading files or managing product formats—we handle everything for you.

Yes. Each store includes a supply section with essentials like reeds, valve oil, sticks, tuners, and more. Items are fulfilled through Amazon, so families can place orders whenever they need to without extra coordination.

Definitely. If there’s a product you want to remove or something specific your students need, just let us know. You’re always in control of what appears in your supply store—we simply make it easy to manage and update.

Nope. All fulfillment and order support is managed by our print and supply partners, including Amazon. You don’t need to worry about logistics, returns, or tracking—our system takes care of it behind the scenes.

You have two options:
• Connect your school or booster organization’s own Stripe account — funds flow directly to you.
• Or, we help create a connected Stripe account during onboarding. This keeps everything separate, secure, and trackable within Stripe’s platform.

Stripe transfers funds directly to your linked account. You can track payouts in real time.

Yes. If your program uses more than one bank account—such as for different departments or boosters—just let us know during onboarding. We’ll set it up properly and securely.

There’s a small processing and platform fee taken from each transaction to cover credit card processing and support services. We’re transparent about costs, and there are no hidden charges or subscriptions.

We guide you step by step during onboarding. Whether you’re connecting an existing Stripe account or creating a new one through our platform, the process is quick and secure. Our goal is to ensure all transactions are routed properly from day one.

Each student gets a personal support page that can include a photo, their instrument, and a short message about what music means to them. Their role is simple: personalize their page and help provide a contact list. No selling, no awkward asks—the platform takes care of the outreach.

Parents are asked to help by submitting a contact list—relatives, friends, coworkers, or neighbors who care about their child. We make it simple with printable forms and digital entry links. Once submitted, the platform handles all communication on your behalf.

Nope. There are no logins or passwords required. Everything is handled through easy-to-access links or printed forms. Parents can support their child without managing any tech setup.

You continue using the tools your school already approves—like email, Remind, Google Classroom, or printed flyers. We don’t contact families directly. Instead, we provide you with ready-to-send messaging templates and materials to distribute.

Yes. Parents should be encouraged to purchase their student’s required items—like reeds, valve oil, tuners, and sticks—through your program’s supply store. All products are fulfilled through Amazon, and a portion of each order supports the music program.

We give you everything you need to share it—flyers, QR codes, and messaging templates. You decide how and when to promote it. Whether it’s for spirit wear, a seasonal push, or a concert event, the store stays live and easy to use.

Digital programs are a major upgrade from printed handouts. Families access them by scanning a QR code at the concert. These programs include performance details, ensemble info, student recognition, sponsor visibility, and links to your store pages—all in one place.

Yes. Your dashboard shows who has submitted contacts, customized their page, and how much activity they’ve generated. It’s clear, current, and helps you keep everyone in the loop.

Yes. From day one, you’ll be paired with a real human. Your Theater Supporters specialist will walk you through everything and handle setup from start to finish. You won’t be left to figure out a platform on your own.

We take care of it all. You provide your ensemble names and concert dates—we’ll build your student engagement pages, concert tools, sponsor features, merch store, supply list, and more. Everything is tailored to your program. Any updates or changes? Just let your specialist know.

Usually just a few days. Once we receive your core information, we get to work immediately. You don’t have to format anything or build it yourself—our team handles every detail.

Yes. You’ll receive access to a private admin dashboard that shows real-time stats—student participation, support activity, merch sales, and more. Everything updates live, so you’re never guessing where things stand.

Absolutely. You can invite directors, department heads, booster leaders—whoever needs access. Everyone sees the same real-time data, so your team stays coordinated without emailing spreadsheets back and forth.

Yes—and you don’t need to make them yourself. Just tell your Theater Supporters specialist what to update (a name, date, logo, or anything else), and we’ll make the changes for you. You don’t need to learn the system.

No training is required—that’s the whole idea. The platform is built to be easy and supported. If you’d like a quick walkthrough of your dashboard, we’re happy to offer one, but you’ll never be expected to manage anything alone.

Everything you need to manage your program in one place:

• Downloadable reports
• QR codes and links for concert programs and supporter pages
• Messaging templates for emails and handouts
• Student engagement tracking
• Real-time merch and supply store data

It’s your home base—simple, modern, and made for music programs.

Yes. Theater Supporters is hosted on secure, encrypted infrastructure that meets modern security and compliance standards. Payment information is processed only through Stripe, a PCI-compliant platform trusted by millions of organizations.

No. Never. Your data—including contact lists, supporter info, and payment activity—is never sold, rented, or shared outside your program. Only you and your designated team have access.

No. You can run the entire platform using just your ensemble names and concert dates. Uploading student names is optional and only needed if you want them shown in your digital concert program. It’s completely up to you.

Yes. All financial transactions—whether from online stores or support links—are processed securely through Stripe. Credit card details are never stored by us or passed through our servers.

Yes. Your admin dashboard gives you full access to performance metrics, student participation, store activity, and more. It’s always up to date and available whenever you need it.

Absolutely. Every part of the platform—digital programs, outreach pages, and online stores—is fully mobile-optimized. Families can view, share, and interact from any device, instantly.

You do. Theater Supporters is not a messaging service. You continue using the systems your school approves—email, Remind, paper flyers, etc. We provide you with pre-written content and flyers, but nothing is sent directly from us to your families.

Contact information submitted by families is used solely to send outreach messages related to the student they’re supporting. These messages are only sent to the contacts provided—never beyond that list, and never shared elsewhere. The communication is purpose-driven, secure, and fully contained.